IT Workforce & AMC Services
Global Computers & IT Solutions provides skilled IT manpower, GeM buyer support, and Annual Maintenance Contracts (AMC) to ensure uninterrupted operations for PSUs, government organizations, and enterprises. We deliver structured deployments with documentation, reporting, and SLA-driven support.
What we manage
- ✅End-user IT support (desktop, OS, applications, printers)
- ✅Network & infrastructure (LAN, switches, Wi-Fi, and server room basics)
- ✅Helpdesk operations (ticketing, escalation, and resolution tracking)
- ✅AMC execution (preventive and corrective maintenance)
- ✅OEM coordination (warranty calls, spares, and vendor follow-up)
Scope varies by site size, locations, hardware count, and SLA requirements.
GeM Buyer Assistance & Service Execution
We support organizations not only in service delivery, but also in the practical process around GeM procurement, buyer coordination, scope understanding, execution planning, and post-award support.
Support for Buyers
We help buyers understand scope, manpower structure, AMC model, service coverage, and documentation expectations.
- •Clarification on service scope and deliverables
- •Support in understanding AMC and workforce models
- •Discussion on site count, hardware count, and shift model
- •Alignment of service expectations before execution
GeM & Contract Support
We help coordinate requirements around GeM process, documentation, deployment planning, and contract-aligned service delivery.
- •GeM-ready communication and support
- •Work scope understanding for buyers and departments
- •Deployment planning after order or award
- •Reporting structure aligned with contract requirements
End-to-End Service Continuity
From buyer-side requirement discussion to workforce deployment and AMC support, we stay involved throughout the lifecycle.
- •Requirement discussion to execution planning
- •Onboarding, registers, checklists, and MIS
- •Preventive and corrective support cycle
- •Long-term AMC and support continuity
IT Workforce Services
Skilled resources for day-to-day IT operations, project execution, system administration, and support functions.
On-Site Support Engineers
End-user support, device health checks, issue resolution, and coordination with departments.
- •Desktop and laptop OS support
- •Printer and peripheral support
- •Basic network troubleshooting
- •User coordination and documentation
Helpdesk & Operations
Structured ticketing, tracking, escalation, and closure with reporting.
- •Incident logging and tracking
- •SLA-based response and escalation
- •Daily and weekly status reports
- •Root cause tagging where applicable
Network / Infrastructure Support
LAN, Wi-Fi, monitoring, and coordination support as per access and scope.
- •LAN and Wi-Fi issue handling
- •Basic server-room coordination
- •Structured cabling supervision
- •Vendor and OEM coordination support
Typical Roles We Deploy
Deployment & Engagement Model
Flexible models aligned with PSU processes, approvals, reporting structure, and service expectations.
Onboarding & Control
Deployment is executed through structured onboarding: scope confirmation, site survey where required, asset baseline, reporting lines, escalation matrix, and documentation formats.
Annual Maintenance Contract (AMC) Services
Preventive and corrective maintenance for IT hardware, software systems, and integrated infrastructure to ensure uptime and predictable operational costs.
Preventive Maintenance
Planned visits and checklists to reduce downtime and catch issues early.
- •Health checks and cleaning
- •Patch or update planning as per policy
- •UPS and power checks
- •Preventive checklists and sign-off
Corrective Maintenance
Incident handling, troubleshooting, coordination, and repair planning.
- •Issue diagnosis and resolution
- •Replacement coordination where required
- •OEM warranty call coordination
- •Closure notes and documentation
Reporting & MIS
Transparent reporting aligned with PSU and enterprise requirements.
- •Monthly service report and summary
- •Incident register and resolution time
- •Preventive visit logs
- •Recommendations and improvement plan
Typical AMC Scope Includes
PSU & Contract Readiness
Structured service delivery aligned with PSU documentation, audit practices, and contract compliance.
Documentation & Registers
All service activities supported by documentation and logs.
- •Ticket registers and closure notes
- •Preventive checklists
- •Asset registers and mapping
- •Replacement and repair records
SLA & Escalation
Clearly defined SLA with escalation matrix and reporting.
- •Response and resolution targets
- •Escalation points and SPOC
- •Weekly or monthly review
- •Corrective action reporting
Multi-Location Scalability
Support model for multiple offices or sites.
- •Central coordination
- •Site-wise reporting
- •Periodic site visits
- •Uniform documentation formats
From Buyer Side to Final Service Delivery
We support the full journey — requirement discussion, scope understanding, execution planning, deployment, reporting, and long-term support.
Why this helps buyers
Buyers often need a partner who not only provides manpower or AMC service, but also understands documentation, reporting, coordination, and execution discipline. We support this complete cycle in a structured and professional manner.
Need Reliable IT Support for Your Organization?
Share your locations, hardware count, SLA requirements, and scope — we will propose the best workforce + AMC model with audit-ready reporting, GeM support, and structured execution.
GeM ID: GLOBAL@2024